REPAIR AND RETURN

Repair Policy:

  1. Timeframe for Repairs: We strive to complete all repairs within 30 business days from the date we receive your jewelry. Please note that more complex repairs may require additional time.
  2. Types of Repairs Covered: Our repair policy covers damages resulting from normal wear and tear. Manufacturing defects are also covered. Please contact our customer service if you believe your jewelry has a defect.
  3. Responsibility for Shipping Costs: Customers are responsible for shipping costs to send the jewelry for repair, including any custom tax fees. However, if the damage is a result of our manufacturer's mistake, we will cover the shipping costs for both the return to us and the shipment back to the customer. For warranty-covered repairs, a prepaid shipping label will be provided. Please contact our customer service for further assistance.
  4. Warranty Period: All repairs are covered by a 60-day warranty. This warranty covers the specific repair performed and any related issues.
  5. Communication During Repairs: You will receive email updates on the progress of your repair. If you have any questions, feel free to contact our customer service at info@eufeme.com or text us at +62 851 571 222 89

Return Policy:

  1. Timeframe for Returns: Items may be returned within 10 days of purchase. Returns for a refund, exchange, or store credit are accepted within this period.
  2. Condition of the Item: To qualify for a refund or exchange, the item must be unworn, and in its original condition with all tags and packaging intact.
  3. Responsibility for Return Shipping Costs: Customers are responsible for return shipping costs. Prepaid return labels are provided for items eligible for warranty returns.
  4. Refund Processing Time: Refunds will be processed within 7 business days of receiving the returned item.
  5. Exclusions and Exceptions: Custom-made jewelry and items damaged due to misuse or neglect are not eligible for returns. Please contact us if you have any concerns.
  6. Restocking Fees: A restocking fee of 15% may apply to returns. This fee covers inspection, repackaging, and restocking.
  7. International Returns: For international returns, customers are responsible for all shipping and customs fees. Please contact us for guidance on the return process.
  8. Customer Service Contacts: If you have any questions about our repair or return policy, please contact our customer service team at info@eufeme.com or text us at +62 851 571 222 89.
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